Frequently Asked Questions
Quick answers about home service requests, visits and complaints.
Use the Service Request form: pick a category and issue, choose a date and time slot, describe the issue and submit. You will get a request ID to track it.
Standard visits are scheduled within 24–48 hours. Emergency requests are prioritised and answered within minutes, 24/7.
Yes — open My Service Requests, choose the request and pick a new slot, or cancel before the technician leaves for your property.
Open Complaint Tracking and enter your complaint ID, e.g. CMP-2025-0031.
Raise a follow-up on the same request within 7 days and the technician will revisit free of charge in this demo policy note.