Response Time
How fast you respond to new leads, by day and channel.
| Channel | Avg First Response | Target | Status |
|---|---|---|---|
| Website enquiries | 38 min | Under 1 hour | On target |
| 22 min | Under 30 min | On target | |
| Phone calls | 1 hr 12 min | Under 1 hour | Needs improvement |
| App notifications | 45 min | Under 1 hour | On target |