Lead Escalation
Leads escalated when SLA is breached or a lead goes cold.
| Lead | Reason | Escalated To | Status |
|---|---|---|---|
| Anjali Mehta | No response in 48 hours | Team Lead | In Review |
| Deepak Nair | Follow-up overdue 3 days | Manager | Open |
Leads escalated when SLA is breached or a lead goes cold.
| Lead | Reason | Escalated To | Status |
|---|---|---|---|
| Anjali Mehta | No response in 48 hours | Team Lead | In Review |
| Deepak Nair | Follow-up overdue 3 days | Manager | Open |