Lead SLA
Response-time SLAs: first contact within 1 hour, follow-up within 24 hours.
| SLA Rule | Target | Met | Breached |
|---|---|---|---|
| First contact | 1 hour | 92% | 8% |
| Follow-up | 24 hours | 85% | 15% |
| Site visit confirmation | 4 hours | 96% | 4% |
Response-time SLAs: first contact within 1 hour, follow-up within 24 hours.
| SLA Rule | Target | Met | Breached |
|---|---|---|---|
| First contact | 1 hour | 92% | 8% |
| Follow-up | 24 hours | 85% | 15% |
| Site visit confirmation | 4 hours | 96% | 4% |